If you have a compliment for a Muleshoe Police Officer or employee, please email it to the Police Chief or any of the supervisors. Compliments, and the name of the individual who gave the compliment, will be released to the officer. These compliments may be placed in the officers file and relayed to the officer's supervisor, and can reflect good behavior in their yearly evaluation. Everyone appreciates a compliment.


It is the policy of the Department to courteously receive and to promptly investigate complaints concerning its employees including any complaints concerning racial profiling.

The Texas Government Code, Section 614.022, provides that all complaints on law enforcement officers be in writing and signed by the person making the complaint - oral or email complaints must be submitted in writing affixed with the signature of the complainant. You can also come by the police department and you will be provided with an appropriate form.

Personnel Complaint Affidavit & Investigation Process

A person refusing to make a written complaint or making an anonymous complaint does not necessarily prevent an investigation from being initiated on the facts provided by the complainant; however, it may result in the matter being more difficult and time consuming to process and resolve.

Upon receipt of a complaint, a notification will be prepared and sent to the complainant informing him or her that the complaint is to be investigated, and that they will be contacted personally, if at all possible, by an investigator to discuss in detail the allegation(s) made against the law enforcement officer or department employee.

The Department has 2 types of complaint investigations: Personnel Complaint Investigations and Administrative Inquiries. An Administrative Inquiry may be conducted prior to the filing of a formal complaint. A formal complaint (Personnel Complaint Investigation) is defined as a formal written allegation against a member of the department, which could result in disciplinary action if one or more of the following were found to be violated:

  • An infraction of department rules, regulations, or policies
  • An illegal act

Department policy and the Texas Government Code both require a copy of the formal complaint be presented to the accused employee within a reasonable time and before any disciplinary action may be imposed.

The purpose of the investigation is to seek out the facts in a particular situation and to ascertain the truth. The investigation or inquiry may be conducted by a supervisor or the Police Chief.


Allegations contained in a formal complaint investigation may have 1 of 4 outcomes:

  • Unfounded - no truth to allegations
  • Exonerated - allegations true, but are the result of adherence to departmental policy or procedure (Exonerated complaints will be reviewed by the Police Chief for policy issues.)
  • Not sustained- unable to verify the truth of the matters under investigation
  • Sustained - allegations are true. Complaints will not be classified as sustained unless based upon a finding of facts determined during the investigation.

At the conclusion of an investigation/inquiry, the report will be reviewed by the accused employee's supervisors whose review comments will be forwarded to the Police Chief for appropriate action. At the final conclusion of the complaint investigation or administrative inquiry, the complainant and the employee will be given written notification of the outcome. If the process is not complete within 90 days, a status notification will be sent to both the complainant and the employee.

If a complainant deliberately gives false information resulting in the department conducting an investigation, this information can be presented to the appropriate prosecutor for prosecution under the appropriate Texas statutes.

The main number to the MPD for compliments and complaints is 806-272-4569 and the Police Chief's email is